SmartKarrot

DECEMBER 14, 2022

Role: Director of Customer Success Location: Remote, United States Organization: AffinityX As a Director of Customer Success, you will achieve channel partner support objectives by contributing information and recommendations to media plans and reviews. manage the technical support team.

Customer advocacy 19

Customer advocacy Technical Support Benchmark Coaching 19

SmartKarrot

APRIL 5, 2022

Maintain strong customer retention rates, proactively monitor customer health and execute a best-in-class renewal program. Develop the customer success playbook, sharing insights to ensure we’re adopting best practices to drive adoption and help the customers achieve desired business outcomes.

Brand ambassadors 19

Brand ambassadors Customer advocacy Customer retention Enterprise 19

SmartKarrot

OCTOBER 13, 2022

As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Create long-standing partnerships that result in customer advocacy.? Learn and develop extensive knowledge of all ChangeGPS products.

Customer advocacy 19

Customer advocacy Technical Support Feedback Engineering 19

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Through strategical thinking and analysis identify profitable strategical solutions for our customers.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

NOVEMBER 11, 2021

Lead the knowledge-sharing effort derived from the voice of the customer between all departments of the company. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Ensuring best practice implementation for new customers and existing customers.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

SmartKarrot

FEBRUARY 8, 2021

Develops deep relationships with a wide range of partners at the customers (from executives to project managers), learn what their most important strategic priorities are, and ensures we deliver these outcomes. Create and accelerate customer’s growth plans. Be a true proponent of customer advocacy. Apply here: [link].

Consulting 10

Consulting Consulting Upselling Customer advocacy 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Currently, she is the Vice President of Customer Experience at Bugcrowd. Anika Zubair. Kellie Capote.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21