Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

Vistio

JUNE 10, 2022

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. First of all, thanks for having me. Really looking forward to this.

Consulting 52

Consulting Consulting Best practices outsourcing 52

Infinity

JUNE 13, 2022

This pack helps you identify when your agents are adopting best practice and works excellently when paired with our Agent ID update , which now comes bundled in with Conversation Analytics. Automotive Dealerships & Healthcare Providers. Agent Performance. The secret ingredient is now yours.

Automotive 98

Automotive Healthcare Analytics Scripts 98

AWS Machine Learning

NOVEMBER 9, 2023

Under Advanced Project Options , for Definition , select Pipeline script from SCM. For Script Path , enter Jenkinsfile. upload_file("pipelines/train/scripts/raw_preprocess.py","mammography-severity-model/scripts/raw_preprocess.py") s3_client.Bucket(default_bucket).upload_file("pipelines/train/scripts/evaluate_model.py","mammography-severity-model/scripts/evaluate_model.py")

Scripts 97

Scripts Accountability Engineering Best practices 97

Quality Contact Solutions

DECEMBER 31, 1969

At QCS, our setup fee includes the following components: Script development. Client consultation on best practices for implementation. Other Articles You Might Find Interesting: 5 Keys to Writing a Successful B2B Telemarketing Script. FAQs development. Rebuttals development. Training deck development.

outsourcing 53

outsourcing Call Center Telemarketing B2B 53

AWS Machine Learning

MARCH 23, 2023

Leidos is a FORTUNE 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. Sami Hoda is a Senior Solutions Architect in the Partners Consulting division covering the Worldwide Public Sector. resource("s3").Bucket

Scripts 93

Scripts APIs Government Analytics 93

DMG Consulting

JANUARY 17, 2019

IVAs are catching on in a range of verticals, where they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial decisions, or determine how to efficiently manage utility expenses. IVA Best Practices . Email Address *.

Self service 66

Self service Best practices Contact Center Healthcare 66