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Medical Call Center Services: Best Practices for Success

Global Response

Let’s explore the ins and outs of medical call centers, how they can benefit your practice, and offer some tips for success. A medical call center specifically supports the healthcare industry. Medical answering services : By outsourcing to a call center , healthcare providers can offer 24/7 answering services.

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BPO Best Practices and Blockchain: A Deep Dive Interview with Expert BPO Consultant, Steve Weston

Vistio

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. First of all, thanks for having me. Really looking forward to this.

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Best practices to create a human customer experience in digital times

Hello Customer

It’s all kinds of service delivery in banks, insurance, coaching, consultancy, HR, Organisations in all industries went remote overnight. We’ve already seen this with our healthcare customers. As people crave human contact more than ever, it’s important that companies maintain a human touch in the way they do business.

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DR/BC Plans to Mitigate the Impact of Pandemics on Contact Centers

DMG Consulting

Healthcare organizations must be particularly prepared for a disruptive disease outbreak, but all businesses should establish plans for resuming operations as quickly as possible following a public health disaster. It’s important for businesses to have a documented DR/BC plan that addresses healthcare emergency scenarios.

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Happy New Year and Welcome to 2023!

Taylor Reach Group

Realignment of healthcare, global supply chains, work locations, employment relationships (quiet quitting, great resignation, etc.) … . To find out more about how Taylor Reach can help your company with staffing, workforce management, and AI systems, CLICK HERE to schedule a free consultation.

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Digital Transformation, Healthcare and the Contact Center

Altivon

Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. He then introduced our keynote for the Webinar, Subject Matter Expert Steve Leaden, President of Leaden Associates, an independent Communications and IT consulting firm. External Drivers.

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Press Release: Taylor Reach Group Selected to Optimize Vision Care Leader

Taylor Reach Group

a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a worldwide leader in personal vision care. A global Contact Center, Call Center, and Customer Experience consulting firm. The Taylor Reach Group, Inc.,