Best practices Coaching Examples White Paper 
Callminer
SEPTEMBER 23, 2020
Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best. For example, keeping them up to date is massively important, as there’s no point in having them if you don’t keep them up to date and act on them.
Callminer
JULY 22, 2020
For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. For information on reducing employee churn at your call center, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Termination Letter Examples.
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Callminer
APRIL 23, 2019
For example, one of the PCI DSS requirements is to encrypt payment details. Expert PCI Compliance Tips & Best Practices. Below, we’ve rounded up 17 tips and best practices for PCI compliance from industry and regulatory experts. Expand your call recording practices.
Callminer
FEBRUARY 10, 2020
If you are interested in learning about improving performance among your agents and bolstering agent retention within your organization through interaction analytics, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Call Etiquette.
Callminer
NOVEMBER 18, 2020
If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. Best practice examples include: Hire, train, motivate, and retain top talent. Examples include call recording, speech analytics and real-time monitoring.
Callminer
JULY 30, 2020
That’s why it’s important to train your call center representatives on effective conflict resolution techniques and leverage the right technologies to support ongoing coaching and training. For example, say something like, “I will definitely help you with renewal,” not “We will look into that.”. Shem Mandajos.
Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. The Need for Speed.
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