Global Response
OCTOBER 26, 2022
One of the largest outsourcing benefits is the feeling of relief that your business is being handled by operational experts applying best practices. For example, will you be involved in contact calibrations, training, or staff promotion decisions? Dashboards: Receive examples of how the partner displays an overview of KPIs.
COPC
APRIL 20, 2020
launched its bid to become the first business process outsourcer (BPO) enterprise in China to be certified to the COPC Customer Experience (CX) Standard Release 6.1, Calibrate QAs using a quantified approach. In late March 2020, Shandong Sunshine Financial Service Information Technology Co., Measure CSAT and DSAT at the program level.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
JULY 21, 2020
Marketing should also have visibility into customer data so they can promote more training events, best practices, or quick how-to videos to drive engagement. Totango’s flexible, fully customizable customer success platform lets you create a customer-centric enterprise around your customers.
AWS Machine Learning
MAY 23, 2023
Such pipelines support structured and systematic processes for building, calibrating, assessing, and implementing ML models, and the models themselves generate predictions and inferences. About the Authors Vik is a Partner in the Cloud & Data practice at PwC Canada He earned a PhD in Information Science from the University of Toronto.
Callminer
AUGUST 1, 2017
As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies. Kristian Martell. ShoreGroupInc. We’ve had success in increasing efficiency of contact centers by…”.
Back Office Centers
JANUARY 9, 2024
Small and medium-sized enterprises save money by not having to invest as much in creating new internal divisions by outsourcing their back offices. Service providers can create industry-specific expertise and best practices since they only concentrate on these activities. Increased Productivity and Efficiency.
Robert Davis
APRIL 5, 2018
Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers. Welcome to the age of customer engagement. Make outbound telesales part of a holistic marketing strategy.
Expert insights. Personalized for you.
62 
Let's personalize your content