Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. What Is a Customer Success Manager?

Best practices 118

Best practices Management Brand ambassadors Upselling 118

ShepHyken

OCTOBER 4, 2022

He shares how customer service teams can implement lessons and best practices that organizations can learn from soccer teams and their fans. During a soccer game, players don’t ask permission from their coach before making a move. Fans are emotionally invested and will defend their teams no matter the game’s result.

Brand ambassadors 161

Brand ambassadors B2C Coaching B2B 161

Playvox

FEBRUARY 27, 2024

From recognizing employees to making coaching easier, AI can help improve employee happiness, job satisfaction, and overall well-being, among many other benefits to significantly impact company culture and organizational success. But it goes beyond enabling automation. Which tedious tasks could AI help eliminate or reduce?

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

Fonolo

AUGUST 29, 2018

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

CSM Magazine

JUNE 10, 2021

One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Then, make sure that people stand up and take notice.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

CSM Magazine

DECEMBER 28, 2021

Most importantly, they are brand ambassadors for their company. Provide growth and development opportunities – This goes beyond standard new hire training, coaching or upskilling. Starting with coaching, all leaders must be hired and trained to be effective coaches. Put yourself in the customer’s shoes.

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

aircall

MARCH 16, 2018

Thoughtful training leads to well-informed and productive customer support agents, but no amount of coaching can make up for understaffing or a possibly incorrect hire. The product will change and policies will be updated — veteran agents, as well as new hires, can always use an occasional refresher on company best practices.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88