Remove Best practices Remove Brand ambassadors Remove Coaching Remove Morale
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The Best Advice for Contact Centers in 2018: The Experts Weigh In

Fonolo

Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.

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What One Change Would Most Improve Customer Support in 2018?

aircall

Thoughtful training leads to well-informed and productive customer support agents, but no amount of coaching can make up for understaffing or a possibly incorrect hire. Support agent attrition and low employee morale were repeatedly cited as motivators for change in 2018. Balancing employee morale with bottom lines isn’t an easy task.