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6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. If managing and distributing a survey isn’t something you want to handle internally, it can easily be outsourced. If managing and distributing a survey isn’t something you want to handle internally, it can easily be outsourced.

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10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome. The next step is to submit a caller satisfaction survey to collect feedback on your voice response and enhance it over time.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

FCR on social/text needs to be amended to first conversation resolution as customers rarely provide all info needed to resolve a query upfront, but measuring this provides a benchmark you can use against other channels. Operational efficiency, particularly focusing on caller forecasting.