ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. We send registrants a survey with a topic list and create the agenda using the highest-voted ideas. The same holds true for our vendors. It’s true that people prioritize what they value.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Fine-tuning your CX elements is a constant exercise. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Customer Success Around the Web.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

ChurnZero

MAY 8, 2020

Q: What is the source of the benchmark data mentioned during the presentation (22:35)? A: [Ed]: These benchmarks came from David Skok , you may have heard his name before, and the KeyBanc Capital Markets SaaS Survey. The benchmarks, gross growth rates, logo churn, revenue churn, etc. are built into this model.

Benchmark 59

Benchmark SaaS Consulting Consulting 59

aircall

FEBRUARY 2, 2018

You have to ask questions to know if you’re hitting benchmarks or coming up short. Through forms, quizzes, or surveys, you’ll be able to collect the information you need without making your customers go out of their way. Typeform makes collecting user feedback intuitive and attractive. Periscope — Actionable Analytics.

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

CSM Practice

SEPTEMBER 25, 2019

These include other solutions that your on-premise, SaaS, hardware, or service offerings can deliver to the clients. This inquiry can be carried out by a survey for smaller clients. When going through a benchmark, let your clients drive the assessment and decide where they are on the spectrum.

Accountability 65

Accountability Benchmark SaaS Surveys 65

Squelch

JUNE 18, 2019

These include other solutions that your on-premise, SaaS, hardware, or service offerings can deliver to the clients. This inquiry can be carried out by a survey for smaller clients. When going through a benchmark, let your clients drive the assessment and decide where they are on the spectrum.

Benchmark 53

Benchmark SaaS Accountability Best practices 53