CSM Magazine
MARCH 20, 2024
In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.
Transparent BPO
MARCH 11, 2020
And one of the best ways to measure improvement in the contact center, according to Jeff Rumburg, co-founder and managing partner at MetricNet , a contact center benchmarking and consulting firm, and the subject of this month’s expert interview series , is through the practice of benchmarking. Benchmarking and ROI.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nicereply
DECEMBER 28, 2021
Why You Should Treat Your Support Job Like Your Yoga Practice. Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have? This is where benchmarking is helpful. We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting.
Vcaretec
JUNE 6, 2022
We’re about to break down the six biggest myths in outsourced customer service for you. But first, let’s take a moment to talk about you, the customer experience executive. Often, when you first start the dialog within your company about outsourcing, you can be met with some serious pushback. and… Cheryl in Operations.“We’ve
Expivia
FEBRUARY 18, 2024
Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift. Click here to contact us!
IdeasUnlimited
NOVEMBER 29, 2023
IdeasUnlimited, a distinguished player in the Business Process Outsourcing (BPO) and call center services sector, has consistently demonstrated excellence in delivering top-tier solutions to its clients. BPO involves outsourcing specific business functions to specialized service providers, allowing companies to focus on core competencies.
Global Response
MAY 22, 2023
Inbound Call Centers Inbound call centers handle inbound customer calls and customer support. If you have an existing call center, you should analyze call center performance and efficiency metrics to understand your benchmarks before bringing on a new team. Of course, this is much easier said than done!
Expert insights. Personalized for you.
52 
Let's personalize your content