CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

Nicereply

DECEMBER 28, 2021

Why You Should Treat Your Support Job Like Your Yoga Practice. Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have? This is where benchmarking is helpful. We’ve compiled benchmarks to help you compare your CSAT, NPS, and CES scores to industry standards and inspire your goal setting.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift. Click here to contact us!

Customer Support 40

Customer Support outsourcing Strategic Value Contact Center 40

IdeasUnlimited

NOVEMBER 29, 2023

IdeasUnlimited, a distinguished player in the Business Process Outsourcing (BPO) and call center services sector, has consistently demonstrated excellence in delivering top-tier solutions to its clients. What Does IdeasUnlimited Do?

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

Global Response

APRIL 17, 2023

streamline your processes and workflows? Not only can a great BPO call center manage day-to-day operations of customer service and support, but BPO outsourcing can also help boost productivity, improve processes, integrate customer data and analytics, improve QA processes and more.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

MARCH 20, 2023

Many call center softwares will be able to process this calculation for you. While this varies some by industry, 6 minutes is a standard benchmark to aim for in the beginning. These knowledge bases serve both customer support and customer success functions, reducing AHT, yes, but also strengthening the customer experience overall.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

JustCall

MARCH 9, 2023

Blended contact centers combine the functions of outbound and inbound contact centers, allowing the business to provide everything from lead building to customer support through their representatives. Businesses can improve their customer satisfaction levels just by using such an efficient solution.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52