Fonolo

JANUARY 4, 2018

Learn the top 3 contact center trends that you should act on this year by joining Fonolo on Thursday, January 25 th at 2:00 PM ET for a live webinar. ChatBots Step Up to the Plate. We’ll talk about: The End of On-Premise. Phone Calls Are Essential. Plus So Much More! Who should attend: VPs & Directors of Customer Service.

Contact Center 59

Contact Center Chatbots Call Center Education 59

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 98

Self service Contact Center Benchmark Chatbots 98

NICE inContact

MARCH 5, 2019

In our upcoming webinar, Fulfilling Changing Customer Expectations with True Omnichannel , we’ll explore all this and more based on recently published Nice inContact research: the 2018 Customer Experience (CX) Benchmark report. Other “future” developments—chatbots and AI—are already here, right now. REGISTER NOW.

Chatbots 67

Chatbots Benchmark Self service Customer Experience 67

NICE inContact

SEPTEMBER 5, 2019

Advances in Artificial Intelligence (AI), conversational chatbots , self-service and digital channels all contribute to an improved customer experience – but what kind of risks come with adopting AI? But first, be sure to review our latest 2019 NICE inContact CX Transformation Benchmark. Where can AI add the greatest benefits?

Customer Care 55

Customer Care Contact center software call center software Benchmark 55

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. Automated services like chatbots allow customers to schedule their own self-service appointments.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Totango

AUGUST 23, 2022

Live chat and chatbots. For each touchpoint, identify which KPIs you can use to set goals and benchmarks, measure outcomes, and evaluate the performance. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Social media posts and ads. Video content and ads. Blog content. Video chat.

B2B 116

B2B Journey mapping SaaS Engineering 116

Verint

MAY 1, 2018

From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans”. Ian Beaver and Cynthia Freeman, product experts from Next IT-Verint, will present “From Here to ‘Her’: Evolving Chatbot Interactions to Meet the Relational Needs of Humans” at 4:50 p.m. May 10; Online Webinar. May 29; Online Webinar.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

Solvvy

AUGUST 31, 2022

Analysts that have studied NPS across industries have found that benchmarks vary. You can use those benchmarks to see how you compare to competitors — and to set goals for your business. After a Webinar. CSAT Industry Benchmarks. Why CSAT is Important. With this data, you can improve processes for all customers.

Surveys 62

Surveys Benchmark Feedback Customer Support 62

Fonolo

APRIL 17, 2019

This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings. It was just last year that Air Canada was flying high after being named Best Airline in North America by Skytrax, an independent U.K.

Airlines 78

Airlines Transportation Contact Center Self service 78

NICE inContact

MAY 21, 2019

Self-service can be anything from a virtual agent that is capable of responding to a specific question to fully AI-enabled smart chatbots that can anticipate and automate work for the advisor. You will learn so much more in an upcoming, interactive webinar focused solely on self-service.

Self service 54

Self service Interactive Voice Response Virtual Agent Benchmark 54

Comm100

DECEMBER 16, 2019

Report: 2019 Live Chat Benchmark Report. Keep an eye out for the 2020 Live Chat Benchmark Report coming out in January or subscribe and be the first to get it. Webinar: AI and Bots: Are you ready? Demystifying chatbots and AI. Customer-facing chatbots aren’t the only way to use AI in the contact center.

Chatbots 52

Chatbots Benchmark Scripts Best practices 52

Eptica

NOVEMBER 1, 2017

Use web self-service , chatbots and other AI-based technologies to automate basic interactions. Benchmark against the top performing customer experience leaders in your own and other sectors. Click here to register for the webinar. Your customers will expect nothing less.

Customer Experience 49

Customer Experience Multichannel Benchmark Advertising 49

NICE inContact

JANUARY 11, 2019

In a webinar , Lauren and I discussed the changes the current decade has brought to QM and what companies should do in terms of planning for 2020 QM challenges. Data from the recently published NICE inContact 2018 CX Transformation Benchmark Study offers up-to-the-minute insights. Change Brought by Omnichannel Interactions.

Quality management 18

Quality management Management Average Handle Time Chatbots 18