ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Armed with this information, she writes about latest industry technologies and how it benefits organizations from small scale to global enterprises. Shep Hyken.

Government 221

Government Technology Benchmark call center software 221

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

Totango

DECEMBER 1, 2021

The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. An agile approach brings the full power of big data analytics to bear on customer success. Follow a clear plan on governance and decision making.

Government 98

Government Journey mapping Accountability Benchmark 98

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. There is no doubt that across most industries, the end-to-end CX has improved over the last twenty years. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer.

Customer Experience 141

Customer Experience Big data Customer centricity Technology 141

Clarabridge

MARCH 2, 2017

Corporate news sites are littered with headlines such as ‘we are top for customer satisfaction’, ‘ranked first in our industry’ or the somewhat overly self-congratulatory ‘we top the list for most improved’. Customers measure you, but they certainly don’t assign you a score then rank you relative to industry classifications.

Benchmark 49

Benchmark Government Big data Analytics 49

Clarabridge

MARCH 2, 2017

Corporate news sites are littered with headlines such as ‘we are top for customer satisfaction’, ‘ranked first in our industry’ or the somewhat overly self-congratulatory ‘we top the list for most improved’. Customers measure you, but they certainly don’t assign you a score then rank you relative to industry classifications.

Benchmark 45

Benchmark Government Big data Analytics 45

AWS Machine Learning

JUNE 24, 2022

Data scientists collaborate with ML engineers in a separate environment to build robust and production-ready algorithms and source code, orchestrated using Amazon SageMaker Pipelines. The generated models are stored and benchmarked in the Amazon SageMaker model registry. About the Author.

Enterprise 90

Enterprise Engineering Accountability APIs 90