ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. The post Guest Blog: Technology Trends That Will Govern the CX Landscape appeared first on Shep Hyken. Shep Hyken.

Government 223

Government Technology Benchmark call center software 223

CSM Magazine

DECEMBER 4, 2023

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Government 105

Government Morale Finance industry standards 105

Totango

DECEMBER 1, 2021

An agile approach brings the full power of big data analytics to bear on customer success. Follow a clear plan on governance and decision making. Agile CS goals should be quantified in terms of measurable objectives and benchmarks. Follow a Clear Plan on Governance and Decision making.

Government 96

Government Journey mapping Accountability Benchmark 96

CSM Magazine

MAY 26, 2023

Assessing Current Data Processes and Challenges Next, evaluate the current data processes and identify any existing challenges. Look at workflows, data governance, and metadata management practices to pinpoint areas of improvement. Additionally, automation technologies can help reduce human error and ensure data accuracy.

Management 52

Management Government CRM Benchmark 52

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data. Once the customer had a positive CX, it will set a new benchmark. How to overcome those challenges? It will be growing and growing.

Customer Experience 141

Customer Experience Big data Customer centricity Technology 141

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Many organizations are currently enamoured with the promise of technology and big data. data security, gig economy, AI, machine learning).” Once the customer had a positive CX, it will set a new benchmark.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

AWS Machine Learning

AUGUST 22, 2023

She is also part of the Technical Field Community dedicated to hardware acceleration and helps with testing and benchmarking AWS Inferentia and AWS Trainium workloads. He works with government, non-profit, and education customers on big data, analytical, and AI/ML projects, helping them build solutions using AWS.

Scripts 72

Scripts Accountability Transportation Benchmark 72