Lumoa

JANUARY 9, 2018

That’s what we asked each of them: How do you see the future of customer experience?? What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Some hints: big data, omnichannel, personalisation, AI and organizational culture. How to overcome those challenges?

Customer Experience 141

Customer Experience Big data Customer centricity Technology 141

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. It will be growing and growing.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

aircall

MAY 24, 2021

In today’s marketplace, it’s hard to survive without the cloud, big data, APIs, IoT, machine learning, artificial intelligence, automation, and mobile technologies. Organization: structure, governance, roles, etc. Partnerships and alliances: provision for tools, analytics, capturing data, etc. Have a basis for comparison.

Best practices 62

Best practices Call Center Technology Analytics 62