Banking Personalization Technical Support Video 
TechSee
JANUARY 24, 2019
Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.
Comm100
APRIL 9, 2021
Because of this, today’s clients are likely to judge the customer support from their bank by comparing it to other experiences like paying a phone bill online or ordering food on a delivery app. So how can financial services and banking deliver the best live chat support? Wait times are key to any customer service team.
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Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.
bold360 Blog
APRIL 23, 2020
Even the most technically-challenged are now using video-chat, grocery delivery and online banking. In order to provide the best CX, we’ve needed to provide in-person customer and technical support, or field service. In-person interactions simply provide the high-touch experience customers want.
NobelBiz
AUGUST 22, 2023
Premium Telco Without Breaking the Bank The NobelBiz Voice Carrier Network is one of the best VoIP Interconnected Providers in the industry, with multiple worldwide redundancies for uninterrupted uptime, delivering the best possible voice quality at a fair price. This predictability is invaluable for budgeting and financial forecasting.
CSM Magazine
MAY 30, 2022
Whether you’re speaking to an Apple support staff member over the phone or in person, you can be sure that they will go above and beyond to help you with whatever issue you’re having. Here are Apple’s five steps of service, which spell out the acronym APPLE: Approach customers with a personalized warm welcome.
Help Scout
SEPTEMBER 28, 2021
It’s great to include what kind of impact this person will be able to make, a description of the role, and some details on the ideal candidate profile. What are the essential skills and experiences we want this person to have? We have a bank of questions to ask at this point, but we always update and add new ones along the way.
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