Banking Engineering Interactive Voice Response Self service 
SmartAction
NOVEMBER 15, 2023
In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Key Trends in Customer Self-Service 1.
Hodusoft
APRIL 17, 2024
Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. As per a research, two out of every three customers prefer natural language IVR systems.
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pindrop
JULY 24, 2020
We have held weekly webinars with live Q&A sessions, and are launching our first-ever live Ask Me Anything session to guide you on how to leverage your IVR’s data to predict fraudulent activity months before it occurs. It’s created the perfect storm, especially for financial services.”. You can download the full report here.
Hodusoft
MARCH 30, 2023
Advanced features It isn’t surprising that sophisticated inbound call center software is equipped with many advanced features such as: Interactive Voice Response : This feature provides self-service options to callers so that they can save time with readily available solutions. That’s where you need to search.
NobelBiz
AUGUST 22, 2023
The NobelBiz Voice Carrier Network is purpose-built to accommodate high-volume calls essential for contact centers. Engineered for impeccable voice quality and unswerving call reliability, it streamlines operations without requiring extra infrastructure. This predictability is invaluable for budgeting and financial forecasting.
Uniphore
JULY 21, 2021
Search Engine Optimization While improving the agent experience is paramount to customer service success, it’s not the only area to focus on. Gartner estimates that 85% of interaction will start with self service solutions , more than 30% higher than in 2019.
pindrop
JULY 6, 2021
From email to bank logins, many companies have employed tools like two-factor verification to make their services more secure. Passive authentication methods also help increase self-service options in the IVR. It’s a simple process, and the APIs are leveraged across both the agent leg and the IVR leg of the call.
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