Banking Consulting Employee engagement Presentation 
Beyond Philosophy
SEPTEMBER 11, 2014
Last year’s survey revealed that Amazon claimed the top spot and Bank of America…well, didn’t. While I believe there are several factors at work here that make the difference between the two organizations, employee engagement is a big part it. That is to say, Amazon has it—and Bank of America doesn’t.
Beyond Philosophy
SEPTEMBER 11, 2014
Last year’s survey revealed that Amazon claimed the top spot and Bank of America…well, didn’t. While I believe there are several factors at work here that make the difference between the two organizations, employee engagement is a big part it. That is to say, Amazon has it—and Bank of America doesn’t.
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Beyond Philosophy
NOVEMBER 10, 2014
At times (more in the “old days” but every now and then it happens in present times) we’ve literally have been accused of “having religion;” i.e., believing in Customer Experience (CX) without proof and asked to show the value of CX. So, the debate continues. < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com.
Beyond Philosophy
NOVEMBER 3, 2015
I hear him in the back of my head when I am managing my team or presenting to an audience or listening to a client. If you enjoyed this post, you might be interested in the following blogs: Cracking Employee Engagement Through Leadership. Virgin Shows Links Between Employee Experience and Customer Experience.
CSM Magazine
DECEMBER 10, 2021
Employee engagement is even worse, as 34 percent of North American respondents in the poll said they were actively engaged in their current job. As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices.
CX Global Media
JULY 12, 2019
I am responsible for all fiscal and operational aspects and have a particular gift for creating and maintaining a high employee engagement measured through high survey scores conducted by Denison and Gallup polls for several consecutive years. EXPERT SESSION – How Coca-Cola® Adds Life to Contact Center Employee Engagement.
Natalie Petouhof
JULY 14, 2015
percent of retail bank customers currently use their mobile devices for video chat sales or service support, nearly one quarter of all respondents (24.4 percent) would use these capabilities if their primary bank offered it. Employee buy-in? The study found that while just 1.4 And are you ready to implement it? Why or why not?
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