CX is a Team Sport: 2 Surprising Views
ClearAction
MARCH 22, 2024
.” WHY we need to make CX a team sport was clearly stated by Diorio: The articulated goal of customer-centricity is far out in front of the operational practice of Customer Success. Far out in front means current Customer Success practices are nowhere near what it takes! ” — Talar Ozcanian, conference speaker. .
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