Balto
SEPTEMBER 13, 2022
From chatbots and mobile apps to self-service libraries and loan calculators, the current number of available self-service channels for customers of banks and financial institutions has become unrivaled. How exactly can personalization be achieved outside of successful self-service ventures?
TeleDirect
APRIL 6, 2023
Learn how to provide great customer service in hospitals and healthcare with our guide. Discover the importance of great customer service and how it can improve healthcare outcomes. Poor customer service can lead to miscommunication, mistrust, and traumatic experiences for patients and their families.
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Hodusoft
APRIL 17, 2024
As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. Chart Out Entire Call Flow A visual chart of the entire call flow can help in understanding how a majority of calls are likely to start and various individual call transfer options.
pindrop
AUGUST 3, 2020
In this scenario, a scammer buys data such as a telephone number from the dark web, and “spoofs” it to begin making calls to banks at random. Depending upon the nature of the interaction within the IVR, the fraudster learns where the owner of the phone number banks, and then uses this information to initiate fraud. .
Hodusoft
JUNE 4, 2021
For most customers, banking is a part of everyday habit. Customers share a relationship with their bank that runs for years, and sometimes through life. With countless transactions taking place each day meeting customer expectations with finite people at the other end is challenging. Predictive dialer.
Spearline
MARCH 1, 2022
The quality of the call experience strongly influences your customers’ perception of your organization, and your brand. A high-quality customer experience is critical because good conversations drive business growth. Managing a global voice and data network with multiple service providers is not easy.
AWS Machine Learning
FEBRUARY 6, 2023
The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.
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