Step up Customer Assistance with Live Video Support

TechSee

A growing number of brokerages and financial planning firms, including Bank of America and TD Ameritrade are following suit, offering financial advice with a personal touch via online video chat support.

APIs 158

3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Call Recording for Cost Savings – How? Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.

3 Way Call Recording and Quality Management can save your business money

Enghouse Interactive

Call Recording for Cost Savings – How? Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. Interaction recording (for calls and text-based media) can help ensure that the organization focuses on, and adheres to, proper scripting and processes, which results in higher rates of ‘First Contact Resolution’. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.