How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
JUNE 23, 2020
Employing software capable of leveraging all data in the call lifecycle, even the non-audio data from within an IVR, can help identify: . Pindrop Protect, for example, is entirely passive – working in the background throughout the entire call to monitor each call and associated account event for anomalies that could lead to fraud downstream. . Millions of calls flow through the IVR, and far fewer of these calls ever reach an agent.