Callminer

AUGUST 1, 2017

For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. As Lead for the ShoreGroup Contact Center Advanced Solutions (CCAS) team, Kristian is responsible for the development of ShoreGroup’s Contact Center Best Practices and Deployment Methodologies.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

JANUARY 20, 2021

Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep.

Banking 10

Banking Best practices Engineering Upselling 10

Callminer

FEBRUARY 21, 2018

Peter Abah is the Head of Customer Support at Hotels.ng. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. as the head of customer support and resides Lagos, Nigeria. Peter Abah. Peter currently works at Hotels.ng

call center software 210

call center software Call Center Contact Center Analytics 210

JivoChat

JULY 9, 2023

Implement SEO Best Practices SEO, search engine optimization, means a combination of factors that makes your pages stand out when search engine websites, like Google, crawl them to analyze if they are pertinent to appear on search results for specific keywords. Therefore, choose a template that is mobile-friendly.

Engineering 75

Engineering Analytics Customer Support Best practices 75

Stratifyd

MARCH 19, 2019

In Part I of this series, we introduced Stratifyd’s Lead QA Engineer, Clay Raynor, and touched on our commitment to high quality standards. Now let’s take a look at what quality assurance is in the tech space and why it’s important for a positive customer experience. The moral of the story is: QA = happy customers. What is QA?

Interactive Voice Response 9

Interactive Voice Response Morale Banking Engineering 9

JivoChat

JUNE 28, 2023

Implement SEO Best Practices SEO, search engine optimization, consists of a set of elements that makes your pages stand out when search engine algorithms analyze them. If you have any questions or problems, you can count on the 24/7 customer support offered by the platform.

Engineering 75

Engineering Analytics Real estate Sales 75

JivoChat

APRIL 23, 2023

Types of Chatbots Help Center Chatbots The help center chatbots learn using your knowledge base and suggest articles that contain the best solution to help the customers. Instead of using a search engine to find the content the customer is looking for on your website, they will ask for it from the chatbot.

Chatbots 75

Chatbots B2C Self service Banking 75

Enghouse Interactive

OCTOBER 12, 2021

For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening understanding, and acting on what customers are telling you, and by ensuring that you’re providing your staff (front-line, back-office, and support) with the tools they need act efficiently and effectively.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86

Vistio

APRIL 2, 2022

One is a senior leader strategy session, and the other is an operational best practice exchange. I also do one-on-one consulting for companies that want a more personal approach as they re-engineer their remote working programs for this kind of long-term vision. And then re-engineer training so that it is multimedia.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Netomi

MARCH 2, 2022

On the customer support front, customer preference for self-service is growing (we see this with online banking, or customers choosing self-serve baggage drop-off kiosks at airports). Scaling your customer support? For instance, is content organization and categorization top of mind?

Self service 52

Self service Enterprise Chatbots Customer Support 52

JivoChat

JUNE 11, 2023

Optimize the Website Another important step of how to make an online store is optimizing the website according to SEO best practices. Analyze these elements, and implement the best practices on your website. Count on SITE123 24/7 customer support to assist you in case there is any doubt.

B2B 75

B2B Sales Analytics Marketing 75

Netomi

FEBRUARY 28, 2022

“Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Anastasia Zdoroviak – Director Customer Experience, DoorDash. Those are the two best sources of information in terms of how consumers feel. [We]

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64