Fonolo
DECEMBER 4, 2018
To save you some time, we’ve extracted video snippets showcasing highlights from the discussion. Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via messaging channels (Facebook Messenger, WhatsApp, WeChat, etc.). What’s Inside: Gamification in the Contact Center.
NobelBiz
FEBRUARY 27, 2024
Read Case Study Watch video What to Optimize to Boost Call Center Performance Agent Performance Optimizing agent performance is crucial for improving call center operations and, by extension, the customer experience. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
FEBRUARY 9, 2023
The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.
ChurnZero
JULY 12, 2019
The answers are normally quite homogenous in B2C (e.g. Two important components in gamification are surprise and delight. redirecting users to your knowledge base, a video tutorial, or product documentation. Nevertheless, the consideration pool for specific solutions is usually quite limited. Music on the go: Spotify.
Vistio
APRIL 2, 2022
So an introductory video kind of thing, and then the new hire is moving into a self-directed lesson where they are watching an Adobe Storyline sort of storyboard for a couple of minutes. The other technology tools that I think are important, video I think is super important in this distributed environment.
Nicereply
APRIL 7, 2020
What this means is that any customer query you receive on social media, through email, voice call, video call, your customer portal or through live chat will be automatically converted into a ticket inside your LiveAgent dashboard. Reinventing B2C feedback forms. At Nicereply we understand that your customer’s time is valuable.
CrazyCall
JANUARY 21, 2019
Some of them are phone, VoIP solutions, video calls, and emails. They keep all of the crucial updates on the leads and prospect, conduct demos, send messages, do the video calls, make cold calls all using the same CRM. You can also apply gamification to everyday work. On the contrary, Outside Sales reps are constantly on-the-go.
Expert insights. Personalized for you.
89 
Let's personalize your content