NobelBiz
FEBRUARY 27, 2024
In a B2C scenario with relatively short talk times, agents can go from an average of four contacts per hour (manual dialing) to 16 or more contacts per hour using a predictive dialer. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.
Fonolo
DECEMBER 4, 2018
Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via messaging channels (Facebook Messenger, WhatsApp, WeChat, etc.). What’s Inside: Gamification in the Contact Center. Or is it here for the long haul? How Should Companies Think About 3rd-Party Messaging Platforms?
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Noble Systems
AUGUST 27, 2020
Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b). Gamification helps keep your reps more engaged, improves training, increases productivity, and reduces employee turnover. Outbound telemarketing is probably the first thing that comes to mind for most people when they hear the term telemarketing.
inSided
OCTOBER 2, 2019
So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will!
Lumoa
FEBRUARY 9, 2023
The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.
NobelBiz
JUNE 5, 2023
Additionally, introducing gamification elements, setting achievable goals, and celebrating successes can create a sense of achievement and camaraderie among the team, helping to overcome call reluctance and fostering a proactive and enthusiastic approach to outbound calls. Inbound lead generation includes blogging, SEO, social media, PPC.
Talkdesk
APRIL 8, 2016
Listening to Nate and Robert speak about everything from gamification to social media opened up my eyes to the wealth of advantages that call center reporting can bring to a business. For example, SpotHero is a B2C company with callers who are typically driving or in a rush to park their car when they call in.
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