Totango

SEPTEMBER 7, 2021

B2B engagement differs from B2C engagement in several important ways which require certain adjustments. These include engaging your customers from a 360-degree perspective, using support tools to help your clients use your product and taking a digital-first, team-based approach to customer success.

B2B 80

B2B B2C Best practices Self service 80

TechSee

JANUARY 25, 2023

[link] Curtis Woods, Director of Technical Services Curtis is the Director of Technical Services for Fresenius Medical Care North America , responsible for a nationwide field service organization, the technical training program, and a 24 / 7 technical support call center.

Automotive 41

Automotive Management Enterprise B2B 41

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Does your product tend to be part of a larger ecosystem with enterprise customers? Or maybe your business model is B2C and an online customer experience strategy with digital experts is best.

Education 61

Education Engineering B2C Technical Support 61

Global Response

JANUARY 9, 2023

Although customer service is often focused on in B2C companies, it’s just as important—if not more so—in B2B companies. While B2B sales are commonly talked about, B2B customer service is often overlooked, even though customer service is just as essential for B2B sales as B2C (Business-to-Consumer) sales.

B2B 62

B2B B2C Customer Service Self service 62

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Amarachi Ogueji. Bhavika Kochhar.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Quality Contact Solutions

DECEMBER 20, 2021

Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. Working with small businesses to global enterprises, A-LIGN experts and its proprietary compliance management platform, A-SCEND, are transforming the compliance experience.

Call Center 52

Call Center Telemarketing outsourcing B2C 52

JivoChat

AUGUST 23, 2021

Shopify has two main product offerings—an entry-level commerce package for small businesses with three different pricing tiers and Shopify Plus, for enterprise-sized businesses which is priced as a percentage of revenue and requires a minimum investment of $2000/month. Multiple payment methods supported (e.g., BigCommerce.

Enterprise 52

Enterprise Sales B2B B2C 52