ChurnZero
OCTOBER 1, 2022
The Q&A portion of the webinar dug into CSQLs deeper—covering the ideal time to roll out a CSQL model and the biggest pitfalls of its implementation—while also delving into whether CSMs should close upsells, and how to assign CSM books when they own expansion. Q: Is there a difference in CSQL growth with B2B and B2C customers?
CSM Magazine
JULY 22, 2021
Richardson’s definition, while revolutionary for its day, has become commonplace in today’s customer-centric world and has made the move from residing purely on the side of B2C to encompassing the B2B sphere too. Communities furthermore, lower service costs and dramatically affect retention and upsell.
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Pointillist
SEPTEMBER 10, 2020
Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences. Receiving an upsell email that clearly does not recognize their current support journey can lead to resentment and dissatisfaction.
JustCall
NOVEMBER 24, 2022
A B2C or B2B s ales process is never boring. However, the sales reps need to be properly trained on the products using product demos, press releases, and documentation. This can offer upsell and cross-sell opportunities or referrals from satisfied customers. It is all about less structure and more freedom.
JivoChat
APRIL 15, 2021
An estimated 67% of B2C businesses have installed live chat solutions on their website to streamline the customer service experience and capture critical data they can use to enhance their business strategy from all angles. Live chat provides businesses with more upsell and cross-sell opportunities. Knowledge base integration.
JustCall
APRIL 5, 2023
With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. This allows more opportunities for your team to upsell and cross-sell to customers. The need for customer success management is fairly new and fast becoming pertinent.
SmartKarrot
SEPTEMBER 14, 2023
For instance, you may have specific policies on cross-selling or upselling products and services or allow your sales reps to have custom quotes depending on the products a customer wants. The document will contain everything that the customer success agents and sales reps will need in order to have a smooth transition for your clients.
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