JustCall

APRIL 5, 2023

With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Additionally, managers also utilize the CRM software to help them standardize and automate these interactions. The need for customer success management is fairly new and fast becoming pertinent. out of 5.

Management 52

Management CRM Analytics Customer retention 52

JustCall

NOVEMBER 24, 2022

A B2C or B2B s ales process is never boring. However, the sales reps need to be properly trained on the products using product demos, press releases, and documentation. This can offer upsell and cross-sell opportunities or referrals from satisfied customers. It is all about less structure and more freedom.

Sales 52

Sales B2B Surveys CRM 52

ChurnZero

JULY 12, 2019

The answers are normally quite homogenous in B2C (e.g. Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Think of utilities such as Google Analytics or your CRM solution. redirecting users to your knowledge base, a video tutorial, or product documentation. Music on the go: Spotify.

Accountability 75

Accountability Metrics Education Marketing 75

JivoChat

APRIL 15, 2021

An estimated 67% of B2C businesses have installed live chat solutions on their website to streamline the customer service experience and capture critical data they can use to enhance their business strategy from all angles. Live chat provides businesses with more upsell and cross-sell opportunities. Connect your CRM.

Best practices 52

Best practices Upselling CRM Sales 52