B2C, Document, Journey mapping and Upselling

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B2C

Document

Journey mapping

Upselling

Advance from Personalization to Customer Journey Orchestration

Pointillist

SEPTEMBER 10, 2020

Journey orchestration incorporates the full understanding and context of a customer’s experience at every interaction—whether it is instigated by your customer or your company. However, for customers in the middle of a support journey, their primary goal is to resolve their current issue. Their goal is to expand their service.

Personalization

Personalization Interactive Voice Response Enterprise Upselling

Customer Success in SaaS: A Complete Guide & Best Practices

Totango

JUNE 24, 2022

Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. For example, a B2C customer might prioritize user experience, while a B2B client might emphasize return on investment. A customer journey map lays the foundation for the effective deployment of technology for CS.

Best practices

Best practices SaaS Journey mapping B2C

Customer Contact Central

Advance from Personalization to Customer Journey Orchestration

Customer Success in SaaS: A Complete Guide & Best Practices

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