Amity
MAY 26, 2017
Of course, there are also business-to-consumer (B2C) companies whose customer success managers deal with individual customers, but the majority still do work with company representatives. What Is the Business-to-Government Sector? Governments, including all of their levels (federal, provincial, state, city, etc.),
Beyond Philosophy
AUGUST 30, 2016
And, as many consulting organizations have determined, today these factors are critical for both understanding leveraging downstream customer behavior. As a core performance metric, customer advocacy is very much alive and well in both B2B and B2C products and services. The Case for Strengthening Sales Governance.
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Beyond Philosophy
MAY 24, 2016
These are ordinary people, not celebrity actors or pro athletes, government bigwigs, or corporate executives. A recent Keller Fay blog, for example, reported results from the 2016 Edelman Trust Barometer, an annual survey which measures the public’s trust in business, government, and institutions.
Quality Contact Solutions
AUGUST 9, 2022
Before the government’s deadline to implement STIR/SHAKEN protocols, Quality Contact Solutio n s completed the registration of all Caller ID numbers utilized for client programs, using the enterprise name to ensure the calls were compliant. Give me an A ”! (A-Level A-Level Full Attestation, that is). Contact Us. Megan Hottman ?
Fonolo
NOVEMBER 1, 2018
Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via messaging channels (Facebook Messenger, WhatsApp, WeChat, etc.). With a very high adoption rate, it’s no surprise that messaging apps have scored billions of steady users. So: How will this battle play out? Tobias Goebel.
HGS
MAY 22, 2018
Healthcare has, undoubtedly, made B2C strides toward 24/7 optimized experience—from nurse triage to CRM and analytical PHM data collection. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies.
Up Your Service
APRIL 30, 2017
Because winning with Service today is an essential strategy in EVERY industry, and only those with direct B2C contact like retail, hotels, and restaurants. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes. Uplifting Service book review by Daniel Rimmelzwaan.
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