Messaging vs Chat vs Texting: Battle for the Future of Customer Service [Google Hangout]
Fonolo
NOVEMBER 1, 2018
Originally preferred for person-to-person communication, the past few years have seen a surge of B2C communication via messaging channels (Facebook Messenger, WhatsApp, WeChat, etc.). then it can deliver great customer service and build a lasting and loyal customer base. So: How will this battle play out? Twitter: @howethomas.
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