Quality Contact Solutions

AUGUST 9, 2022

Did you know that each time a consumer answers your call, it signals to telecom providers and call analytics algorithms that your call is a trusted one ? How can you market your product or service if you can’t reach your potential or current clients because your outbound calls are being blocked or flagged ? Give me an A ”! Contact Us.

Call Center 98

Call Center Telemarketing B2C B2B 98

HGS

MAY 22, 2018

Healthcare has, undoubtedly, made B2C strides toward 24/7 optimized experience—from nurse triage to CRM and analytical PHM data collection. Data analytics, RPA, AI, and machine learning are key enablers to healthcare transformation —from the way physicians are educated and practice care to how payers support care delivery.

Healthcare 100

Healthcare B2C Government Analytics 100

ClearAction

SEPTEMBER 29, 2016

ClearAction is a customer experience management consultancy specializing in company-wide collaboration to resolve and prevent the thorniest drags on customer experience excellence and ROI. MO Coaching topics: marketing centers of excellence, governance, metrics and customer life cycle management. Tuesday, October 4.

Customer Experience 66

Customer Experience Coaching B2C Consulting 66

NobelBiz

JUNE 5, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level.

Call Center 52

Call Center Scripts CRM Contact Center 52

Amity

JUNE 8, 2016

Today, B2B and B2C companies know how often users log into their apps, which buttons they click, and what they’re doing once they’ve clicked them. Too many companies fall prey to the belief that the combination of software, data, and analytics is the answer. Companies lack relationship intelligence. It isn’t.

CRM 67

CRM Journey mapping B2C Government 67