B2C, Big data, Consulting and Government - Customer Contact Central

Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Celebrate small successes and share stories.

Customer Experience

Customer Experience Customer centricity Education Consulting

Using Software and Savvy to Create Relationship Intelligence

Amity

JUNE 8, 2016

As such, it’s a little ironic that, despite all the data at their disposal, and the $36 billion they’ll collectively spend on CRM software in the next 12 months, many companies haven’t a clue about what is happening with their customer relationships. Companies lack relationship intelligence.

CRM

CRM Journey mapping B2C Government

Customer Contact Central

Customer Experience Challenges According to 15 CX Experts

Using Software and Savvy to Create Relationship Intelligence

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