SmartKarrot

SEPTEMBER 14, 2023

Image Source After recruiting your sales team and coming up with a sales strategy, you should then ensure that everybody is ready to work toward your business goals and objectives. A business sales playbook provides your sales team with the information and tools they require to successfully execute your sales strategy.

Sales 10

Sales B2C Best practices B2B 10

TeamSupport

APRIL 26, 2019

As the customer experience has shifted, so have customer service best practices. Creating these connections will provide a competitive advantage because they can be leveraged to increase your success rate with renewal and upselling opportunities. The customer experience shouldn’t cease to exist after the sale has closed.

Customer Service 55

Customer Service B2B B2C Upselling 55

REVE Chat Blog

NOVEMBER 21, 2019

Top expert marketers agree that lead generation ideas and best practices are the most important element in their marketing arsenal. Lead generation is one of the most critical steps in sales and marketing for this is where businesses get their precious pool of prospects that can eventually become loyal customers. .

Best practices 77

Best practices B2B Sales Chatbots 77

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations. What metrics do you watch closely?

B2C 0

B2C SaaS Accountability B2B 0

ShepHyken

SEPTEMBER 7, 2023

The bar for providing a top-notch customer experience (CX) seems to be rising year after year, regardless of whether you operate in B2B or B2C. Provide them with checklists, guides, and best practices. Partnering with your sales team here can help. Regularly update training materials based on customer feedback.

Customer centricity 332

Customer centricity B2C Feedback Upselling 332

Amity

SEPTEMBER 25, 2017

There’s quite a lot that falls under the Customer Operations bucket, including the majority of things that are customer facing and post-sale. The latter falls majoritarily pre-sales so that’s a bit of a different world from the rest, but we still place it under Customer Operations. What metrics do you watch closely?

B2C 60

B2C SaaS Accountability B2B 60

JivoChat

AUGUST 24, 2021

Unfortunately, while most companies obsessively track sales and marketing numbers, they completely overlook customer service metrics—and miss out on the insights they can learn about customer service, customer satisfaction, and brand loyalty. Upsell and Cross-Sell Frequencies. Aiza Coronado. CaaSocio | Co-Founder and Copy Strategist.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59

Amity

FEBRUARY 2, 2016

Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. January 13 - How to Build a Customer Success Culture with Strong Sales Alignment & Collaboration.

SaaS 80

SaaS Education Customer retention Sales 80

Amity

JANUARY 30, 2019

Account Management / CS Sales. Do you have cross-sell or upsell opportunities with your product? If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base. Are you looking to establish yourself as a thought leader in your industry?

Education 61

Education Engineering B2C Technical Support 61

Totango

JULY 1, 2022

Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement. What Is Customer Loyalty?

B2B 109

B2B SaaS B2C Upselling 109

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Contribute thought leadership and best practices, both internally and externally, around member service experience improvements. Engage the top 10 Major Enterprise Accounts, at an organizational level.

Enterprise 10

Enterprise B2C Education Coaching 10

SmartKarrot

JULY 30, 2021

Well, yes, but no, customer success is not the same as customer support or after-sales service. Be it B2B or B2C, a subscription model of business, or any other, customer loyalty is the biggest gain for companies from customer success. While everyone wants it, not everyone is sure what exactly it is all about. What is customer success?

Upselling 10

Upselling SaaS B2B Metrics 10

SmartKarrot

OCTOBER 26, 2022

The classic business proverb, 80% of your sales originate from 20% of your clientele, holds true for most firms. When a sale is closed, the work is not finished. This write-up highlights six best practices for efficient account management strategy to reap these advantages.

Best practices 11

Best practices B2B Accountability Management 11

Netomi

FEBRUARY 28, 2022

Irit Eizips – Chief Customer Officer & CEO, CSM Practice. A world-renowned expert in customer retention, upsells, cross-sells, and customer value strategies and methodologies, Irit is the Chief Customer Officer and CEO of CSM Practice, the world’s first consulting firm dedicated to Customer Success Management (CSM) strategy.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Ellie is passionate about developing exceptional customer experiences through Customer Success best practices.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21