Global Response

DECEMBER 5, 2022

Achieving excellence in business-to-business (B2B) customer service (CS) requires expertise across numerous fronts. Providing the best level of B2B CS means having the underlying technology to make all of those human connections appear seamless and instantaneous. What Is B2B Customer Service?

B2B 62

B2B Customer Service B2C Multichannel 62

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Email is one of the best lead nurturing channels available to any brand, which is why 64% of B2B marketers say their email marketing strategy is effective for meeting business goals.

Best practices 75

Best practices B2B Sales Multichannel 75

SmartKarrot

FEBRUARY 17, 2022

Any B2B SaaS company targeting growth cannot achieve its target without integrating all channels to provide their customers with an omnichannel experience. Now that you know that a new C-Suite executive is emerging in the B2B SaaS market, you must be eager to understand their roles and responsibilities. contact-form-7].

Chief Customer Officer 10

Chief Customer Officer SaaS B2B Multichannel 10

JivoChat

NOVEMBER 29, 2021

Highlighted features: Multichannel ticketing system. Multichannel communication platform. Happy Fox also allows you to have help desk software for small businesses integrated with popular SaaS applications, such as Slack, Twitter, and Jira. . Team Support is a help desk software that is focused on B2B customer support.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

Liveops

JANUARY 25, 2019

Manage and make use of multichannel customer feedback the way leading brands like T-Mobile, GE and United do. Designed for B2B enterprise organizations, CustomerGuage’s NPS and retention software “enables you to directly tie every last $ to your NPS.”. Learn more: asknicely.com. Clarabridge. Learn more: clarabridge.com. CustomerGuage.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

Integrity Solutions

MAY 24, 2023

They’re beginning to question what value they can bring in a multichannel world where customers can find any information they need from an internet search and a cognitive agent. But major B2B buying decisions are not made by individuals; they’re made by buying coalitions. Profitability finally comes around month 21.

Sales 52

Sales Coaching Accountability Personalization 52

SmartKarrot

OCTOBER 9, 2020

This refers to vertical SaaS and horizontal SaaS. While horizontal SaaS renders its service in a specific department only, vertical SaaS, on the other hand, takes care of a whole industry at large. In general SaaS solutions are a must-have for every business need. What is vertical SaaS?

SaaS 10

SaaS Real estate Construction Multichannel 10