Global Response

DECEMBER 5, 2022

Achieving excellence in business-to-business (B2B) customer service (CS) requires expertise across numerous fronts. Providing the best level of B2B CS means having the underlying technology to make all of those human connections appear seamless and instantaneous. What Is B2B Customer Service?

B2B 62

B2B Customer Service B2C Multichannel 62

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

360Connext

AUGUST 13, 2018

It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time. Customer journey maps and feedback mechanisms can help! For example, in B2B sales today, it’s not enough to bank on your sales people being the sole entry point for customers.

Multichannel 69

Multichannel Journey mapping Banking B2B 69

360Connext

AUGUST 13, 2018

It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time. Customer journey maps and feedback mechanisms can help! For example, in B2B sales today, it’s not enough to bank on your sales people being the sole entry point for customers.

Multichannel 56

Multichannel Journey mapping Banking B2B 56

Liveops

JANUARY 25, 2019

Customer Feedback, Conversation, and Response Analysis. Communicate with your customers and solicit direct feedback with an intuitive messaging app. Work together on ideas, create user experience prototypes, and collect feedback with an end-to-end design platform. Customer Feedback, Conversation, and Response Analysis.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

JivoChat

NOVEMBER 29, 2021

Customers feedback. Receiving feedback from your customers is one of the best ways to understand what they expect from your business, which are their demands, and to define what needs to be done to improve, focusing always on delivering an amazing customer experience. . Highlighted features: Multichannel ticketing system.

Multi-channel support 52

Multi-channel support CRM Metrics Multichannel 52

SmartKarrot

AUGUST 6, 2020

Given the cut-throat competition in the B2B space, delivering a great customer experience that thoroughly satisfies the customer is more important than ever before. Focus on improving your first contact response rate and always ask for feedback. Customer feedback can act as your roadmap for improvement.

Customer Experience 10

Customer Experience Multichannel B2B Feedback 10