24-7 InTouch

MAY 1, 2020

Here are a few ways that leading brands are successfully identifying key engagement drivers and increasing retention, tenure, and work quality to retain and engage the best work-at-home agent talent. Agents who work remotely are able to pick up shorter or split shifts easier than those who have to commute to a contact center.

At home agents 52

At home agents Employee engagement Contact Center Technology 52

COPC

MARCH 23, 2020

In our environments, Virtual Team Leaders also exist at a 25-1 ratio and they are responsible for building personal relationships with each of their remote teams.”. What sort of an environment do Work-At-Home agents need? The obvious benefits of Work-At-Home agents are based around flexibility and business continuity.

At home agents 52

At home agents Consulting Consulting Government 52

Taylor Reach Group

JUNE 20, 2017

There are some great chats where agents do a fantastic job of creating a personal conversation with soft skill words etc., For example – an abandoned shopping cart is a great opportunity to offer chat resolve a question or concern and to move the person closer to close. Chat at Transaction Points.

Contact Center 62

Contact Center Consulting Consulting Healthcare 62

Vistio

MARCH 15, 2022

We don’t have enough time in this conversation to get into that topic, but it’s definitely another area that’s ripe for disruption. ” But it’s another thing to have that person actually make an impact. And it’s the old definition of insanity, right? Absolutely. Just a pulse in the chair.

Gamification 52

Gamification outsourcing Contact Center Technology 52

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. They teach.

Best practices 140

Best practices Feedback Call Center Coaching 140

Cisco - Contact Center

SEPTEMBER 3, 2020

Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses. Although those are definitely important factors, other variables affect the quality of a voice or video call.

Contact Center 95

Contact Center Telecommunications Wireless At home agents 95

VocalCom

APRIL 14, 2020

Altogether, SABESP agents manage more than 800,000 interactions via phone and 7,000 interactions via other channels. Vocalcom has also been supporting SABESP to enable online chat for our face-to-face agents, giving our customers more options to keep in touch with SABESP.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62