At home agents Definition Personalization Scripts 
VocalCom
APRIL 14, 2020
SABESP uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state.
Cisco - Contact Center
SEPTEMBER 3, 2020
Within 3 days, we modified our VPN solution to meet the new requirement that at-home agents connect through VPN using static IP addresses. We repeated this – providing a unique VPN IP address – for more than 3,000 people, utilizing automation and scripting to accelerate the process.
Callminer
JULY 23, 2019
Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. They teach.
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