Cisco - Contact Center

SEPTEMBER 3, 2020

Companies have learned from past experiences to ensure that their applications and data are hosted in more than one data center, preferably in different cities or countries. The start of 2020 brought a new challenge and opportunity to our contact center service – working from home on a global scale.

Contact Center 85

Contact Center Telecommunications Wireless At home agents 85

VocalCom

APRIL 14, 2020

While face-to-face agencies are closing, contact centers are vulnerable at this time, and companies must find swift solutions for ensuring business continuity without jeopardizing their staff. Their contact centers are comprised of 600 agents providing omnichannel support for their core services as well as commercial services.

contact center solutions 62

contact center solutions Contact Center At home agents CRM 62

24-7 InTouch

MAY 1, 2020

In contact centers, attrition rates among frontline agents are double, sometimes triple, that of other industries. Companies are often looking for innovative ways to tap into their agents’ drivers and deliver them in an effortless and seamless way. But what about at-home or gig workers? FLEXIBLE SCHEDULING.

At home agents 52

At home agents Employee engagement Contact Center Technology 52

Taylor Reach Group

JUNE 20, 2017

Chat in the Contact Center - an Expert Panel Weighs in – Part 3/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. There are some great chats where agents do a fantastic job of creating a personal conversation with soft skill words etc.,

Contact Center 62

Contact Center Consulting Consulting Healthcare 62

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. Leverage analytics to offer targeted agent training and coaching.

Best practices 140

Best practices Feedback Call Center Coaching 140

Vistio

MARCH 15, 2022

And I can’t wait for you to share that with our listeners, but before that, when you look at BPO companies or even you were just talking about we’re in this area of the great resignation, what is it that we as an industry have missed the mark on in regard to keeping contact center agents happy? Absolutely.

Gamification 52

Gamification outsourcing Contact Center Technology 52