Remove At home agents Remove Customer Care Remove Definition Remove Personalization
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Key Engagement Drivers for At-Home Employee Models

24-7 InTouch

Here are a few ways that leading brands are successfully identifying key engagement drivers and increasing retention, tenure, and work quality to retain and engage the best work-at-home agent talent. An at-home employee model in the customer care industry allows agents greater flexibility in their schedules.

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Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

VocalCom

SABESP uses Vocalcom Contact Center solutions for both voice and digital channels in their contact centers, but also for their multiple face-to-face agencies managing in-person customer care service for 400 cities throughout the São Paulo state.

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Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3

Taylor Reach Group

The exception maybe the situation Colin shared (above), where chat just made more sense than voice ever did for that client and their customer’s. There are some great chats where agents do a fantastic job of creating a personal conversation with soft skill words etc., Chat at Transaction Points. Wait-Time on the Phone Vs. Chat.