At home agents Definition Employee engagement Personalization 
24-7 InTouch
MAY 1, 2020
Companies are often looking for innovative ways to tap into their agents’ drivers and deliver them in an effortless and seamless way. But what about at-home or gig workers? Agents who work remotely are able to pick up shorter or split shifts easier than those who have to commute to a contact center. FLEXIBLE SCHEDULING.
Callminer
JULY 23, 2019
Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. They teach.
Expert insights. Personalized for you.
52 
Let's personalize your content