Spearline
FEBRUARY 2, 2021
Improve your quality management. Assure your customers with an independent quality benchmark. Benchmarks will need to be met against a number of test criteria for each country in order to be certified in that country. Country-by-country benchmarks on audio quality, connection rates and post-dial delay.
Playvox
APRIL 4, 2023
To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Related Article: 7 Smart Ways to Reduce Call Center Turnover Forever The Role Of A Manager In Agent Well-Being Few things have a bigger impact on your agents’ emotional well-being than how they’re managed.
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Playvox
JANUARY 13, 2022
ENJOYING THIS ARTICLE? Maximize Workforce Engagement Management (WEM) Solutions. They can also help you manage your team’s workload, and enhance the experience of your agents. Quality Management (QM) Solution. Related Article: 3 Performance-Boosting Benefits of Contact Center Gamification.
CSM Magazine
APRIL 25, 2023
With the help of call recording and quality management, it’s easy for supervisors to identify quick wins and let agents know they did an excellent job. Also, it allows management to show appreciation for an employee’s efforts and highlight how they bring tangible value to the business.
Spearline
NOVEMBER 24, 2020
Using these, providers can be benchmarked against previous performance and against one another. The above shows that Spearline is not only a quality management tool, but can and should be a key component of telecoms vendor management. This helps to ensure a stronger relationship between the carrier and its customer.
JustCall
JANUARY 19, 2023
In this article, we will talk all about call center optimizations which help in improving the call center performance, and everything else you need to know about them. Tracking and evaluating the right metrics allows you to assess your call center’s performance in terms of industry benchmarks. What are Call Centers?
ijgolding
APRIL 4, 2016
The Ritz Carlton will always be an excellent benchmark for anyone to follow – whilst they are a premium brand, much of what underpins their approach to CX costs nothing – it is a mindset. Moo.com is a brilliant example of a much smaller business that does things brilliantly – have a read of this article to find out why.
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