Release Notes: 2018 Archive
Help Scout
AUGUST 22, 2023
Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new. Read the full article
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Build a receipt and invoice processing pipeline with Amazon Textract
AWS Machine Learning
MARCH 26, 2024
On a high level, the accounts payable process includes receiving and scanning invoices, extraction of the relevant data from scanned invoices, validation, approval, and archival. We also provide a reference architecture to build an invoice automation pipeline that enables extraction, verification, archival, and intelligent search.
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From the Archives: Losing a Customer Means…
Customers That Stick
SEPTEMBER 22, 2014
…we have failed. Failed to listen closely enough. Failed to communicate effectively enough. Failed to provide enough value. Not every customer lost is a failure. Customers’ needs change. Some customers move out of the market, some lose the ability to pay, and some simply no longer need our product or service.
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Contact Center Pipeline Magazine: Inside Our January 2020 Issue
Contact Center Pipeline
JANUARY 6, 2020
As 2020 begins, it’s an opportunity to reflect on what we’ve accomplished in the past year, and the place that Contact Center Pipeline holds today as a strong contact center resource, with a large archive of independent contact center articles and […].
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Newsletter Time - November Edition, Same for Watch This Space Podcast
Jon Arnold
NOVEMBER 3, 2022
If you’re not familiar with my website, there are archives for both the newsletter and the podcast. The refresh for the podcast archive is almost complete, so it’s very easy to find and listen to earlier episodes there. For the newsletter archive, the updates are mostly done, but haven’t gone live yet - coming soon!
It's March - Newsletter Time, and Podcast Too
Jon Arnold
MARCH 3, 2023
On my website, there are now archives for both the newsletter and the podcast , so it’s easy to find earlier editions of each there. We’re into Season 6 of the podcast, so there’s a lot on offer in the archive if you want to check out earlier episodes.
Newsletter Time - Podcast Too - December Editions Out Now
Jon Arnold
DECEMBER 7, 2022
If you’re not familiar with my website, there are archives for both the newsletter and the podcast. The refresh for the podcast archive is almost complete, so it’s very easy to find and listen to earlier episodes there. For the newsletter archive, the updates are mostly done, but haven’t gone live yet - coming soon!
Newsletter Time, Podcast Too - May Editions Out Now
Jon Arnold
MAY 3, 2023
On my website, there are now archives for both the newsletter and the podcast , so it’s easy to find earlier editions of each there. We’re into Season 6 of the podcast, so there’s a lot on offer in the archive if you want to check out earlier episodes.
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New Year, New Newsletter and Podcast - January Editions Out Now
Jon Arnold
JANUARY 4, 2023
Also, if you’re not familiar with my website, there are archives now for both the newsletter and the podcast , so it’s easy to find earlier editions of each there. The current edition of WTS marks Season 6 of our podcast, so there’s a lot on offer in the archive if you want to check out earlier episodes.
New Month - April Newsletter and Podcast Now
Jon Arnold
APRIL 5, 2023
On my website, there are now archives for both the newsletter and the podcast , so it’s easy to find earlier editions of each there. We’re into Season 6 of the podcast, so there’s a lot on offer in the archive if you want to check out earlier episodes.
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Newsletter Time - Podcast Too - October Editions Out Now
Jon Arnold
OCTOBER 6, 2022
If you’re not familiar with my website, there are archives for the newsletter and the podcast , and a refresh for each of these archives is in the works now. For my podcast, you can subscribe on all the major platforms, or just pick up the current episode here.
September Newsletter Now Published - Latest Podcast Episode Too
Jon Arnold
SEPTEMBER 7, 2022
If you’re not familiar with my website, there are archives for the newsletter and the podcast , and a refresh for each of these archives is in the works now. For my podcast, you can subscribe on all the major platforms, or just pick up the current episode here.
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Product news: Staff Management Update
Nicereply
JANUARY 30, 2020
The new Staff section is divided into three parts: Agents, Teams, and Archive. Third brand new section is called Archive. You might ask what is the Archive good for? An archived agent keeps all of his/her collected ratings, but is no longer able to receive new ones or login to Nicereply.
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How Dunkin Donuts Made the Super Bowl Better – Tip #27
Steve DiGioia
FEBRUARY 4, 2021
READ> Tips On Thursday Archives. Have you put your customer’s needs first? Do you think it matters to them? I bet it mattered to that Dunkin Donuts customer. P.S. Enjoy the game! TipsOnThursday #Dunkin #coffee. The post How Dunkin Donuts Made the Super Bowl Better – Tip #27 appeared first on Steve DiGioia.
Newsletter Time - Podcast Too for February
Jon Arnold
FEBRUARY 3, 2022
For the newsletter, there’s an archive here on my website - it’s being updated soon, btw - and subscribing is real easy - this link will do the job. If this is new for you, we’re in Season 5 for the podcast, and you can get it on all the major platforms, along with my website , or here on the dedicated WTS site.
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Taking Control of Document Versions: Leveraging DMS for Efficient Document Management
CSM Magazine
JUNE 7, 2023
Archival of the old documents The old documents can be archived to maintain the originality of the initial content so that even if certain wrong changes are made accidentally, the older version is available easily. Outdated information on old documents can easily be maintained by archiving them.
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Introducing the VirtualPBX Learn Hub
VirtualPBX
AUGUST 29, 2023
The archived webinars are here to offer you insights and success stories that can inspire and support the advancement of your ventures. Whether you’re new to the business landscape or an experienced professional, these replays provide a comprehensive understanding of how to effectively use SMS for improving your business outreach.
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Newsletter Time - New Podcast Too
Jon Arnold
AUGUST 3, 2022
If you’re not familiar with my website, there are archives for the newsletter and the podcast , a refresh soon for each of these is coming soon. If you’re interested in tracking what I’m up to in the worlds of collaboration, customer experience and future of work, subscribing to my newsletter is easy - signup page is here.
Contact Center Pipeline Magazine: Inside Our November 2018 Issue
Contact Center Pipeline
NOVEMBER 2, 2018
You can search our article archive and blog for seasonal tips. Halloween has passed, the pumpkins are gone, and now we look forward to spending time with our friends and loved ones at Thanksgiving. As always, Pipeline is here to help during this busy time of year. Don’t miss […].
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July - Newsletter and Podcast Time
Jon Arnold
JULY 6, 2022
If you’re not familiar with my website, there are archives for the newsletter and the podcast , but please note that both of these will be getting a refresh soon. If you’re interested in tracking what I’m up to in the worlds of collaboration, customer experience and future of work, subscribing to my newsletter is easy - signup page is here.
Business Systems Ltd Appoints Mike Wardell as CEO, Ushering in a New Era of Innovation and Growth
CSM Magazine
MARCH 5, 2024
Its WordWatch information archiving solution consolidates interaction recordings, including voice, IM, email, and SMS, into one central portal. Drawing data from any legacy or live vendor platform, this results in organisations being able to effectively capture, analyse, risk manage and generate more value from their data.
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Enterprise Connect Redux - 4 Recap Interviews
Jon Arnold
APRIL 13, 2023
We do these chats live, and they’re all archived on the SCTC website, but you need to be a member to access them. Fourth - this is for the SCTC , where last week’s Fireside Chat was about Enterprise Connect, and I’m one of many members talking about the event.
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Newsletter Time - December Issue Out Now, Podcast Too
Jon Arnold
DECEMBER 2, 2021
You can find the newsletter archive here (updates are coming), and you can subscribe to it here. Subscribers continue to grow, and listenership is picking up across the major podcast platforms, so the following is slowly building. If any or all of this is news to you, a few clicks to my website will tell the story.
Newsletter Time - June Issue, and Podcast Too
Jon Arnold
JUNE 2, 2022
If you’re not familiar with my website, there are archives for the newsletter and the podcast , but please note that both of these will be getting a refresh soon. If you’re interested in tracking what I’m up to in the worlds of collaboration, customer experience and future of work, subscribing to my newsletter is easy - signup page is here.
December Newsletter and Podcast are Out
Jon Arnold
DECEMBER 7, 2020
For everyone else, it just takes a moment to subscribe to JAA’s Communications and Collaboration Review , and soon I’ll be adding an archive of earlier issues on my website. I’ll get caught up sharing all that shortly, and until then, for my subscribers, I hope you’re getting something good from the newsletter.
These 3 Organizations Are Dedicated to Language Preservation
Certified Languages International
MARCH 3, 2022
After that, they are building out a digital archive for generations to come. Because the language of Kalapuya has been dead for 50 years; thus the Siletz tribe descendants are on a mission. Firstly, they published a dictionary to revive the language of their ancestors. CLI supplies interpreters for rare and endangered languages.
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Newsletter Time Again - September Issue - Podcast Too
Jon Arnold
SEPTEMBER 9, 2021
If you want to go back further for either, the archives are here and here on my website (updates are coming to these sections, btw). For the podcast, you can subscribe on the major platforms, or just listen here , where you can access all the recent episodes, including the latest, as per the thumb below.
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Keep Moving Forward Through These Difficult Times
Steve DiGioia
MARCH 25, 2020
If you feel you need a refresher course, here are links to my complete blog post archive. Please use my blog posts and “Tips on Thursday” as a supplement to what you’re already doing. I know you have great ideas and I hope my writing has given you even more. Read up, get ready, and prepare. This fight isn’t over, not by a longshot.
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New Podcast - This Time, as a Guest on Unified Comms Influencers
Jon Arnold
AUGUST 4, 2020
There’s lots of good content to explore in his archive, so I urge you to check that out. He’s doing a great job tracking the UC space, and has been tapping the analyst community, including colleagues Irwin Lazar and Blair Pleasant, for recent podcasts.
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Newsletter Time Again - February Issue - Podcast Too
Jon Arnold
FEBRUARY 2, 2021
If you’re new to my newsletter, I should mention that I’ve recently added an archive section here on my website for earlier issues. It’s time for the next edition of JAA’s Communications and Collaboration Review , along with the latest episode of Season 4 for our Watch This Space podcast.
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Top 10 Gaggle Speaks Blog Posts from 2017
The Center for Client Retention
DECEMBER 21, 2017
3 Email Archiving Considerations When Using More Than One Provider. Here are some considerations to keep in mind when you have email from more than one system that you want to be part of one email archive. (July 20, 2017). June 22, 2017).
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New Podcast to Share - AI in the Workplace
Jon Arnold
MARCH 26, 2019
Before getting to that, here are a few updates coming on the newsletter front: I’ve been doing the newsletter almost a year, and I’ll soon be adding an archive on the website for past issues I’ll be doing the same for the podcasts, so there’s a separate archive for that coming very soon Transcripts will be added to future podcasts - am hoping that (..)
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New Podcast - with 2600Hz and Cloud Contact Center
Jon Arnold
MARCH 5, 2020
2600Hz has a pretty good archive of podcasts in the Resources section of their website , but when new podcasts come out, they’re initially shared on Spotify. The main topic was CCaaS - contact center as a service - what it is, what’s driving the shift to cloud, how it adds value, where it’s heading, etc.
New Podcast to Share - Enterprise Connect - and New Website Feature
Jon Arnold
MAY 2, 2019
Since then, however, I’ve managed to finally add a new section to my website - it’s an archive for all our podcasts up til the last newsletter issue. Next will be a newsletter archive, so, much like the podcasts, you can review older issues from my site. Link to the podcast archive Click here for newsletter sign-up form That’s it.
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June Podcast Now Posted - Workplace Perspectives in Pandemic Times
Jon Arnold
JUNE 24, 2020
You can access it here in the Podcasts section of my website, along with the full archive of earlier episodes. Our latest focus is on workspace perspectives now that we’re a few months in working from home. If that’s of interest, we hope you’ll give this episode a listen.
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Call Center Recording: A Modern Tool for Customer Excellence
CSM Magazine
MAY 31, 2023
Call center recording is a state-of-the-art technology used to record and archive customer conversations during inbound and outbound calls. This technology captures customer interactions, providing valuable insights that can refine and enhance the customer experience. What is Call Center Recording?
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Tech Team Stories: An Inside Look at My First Aircall Hackathon Experience
aircall
NOVEMBER 15, 2022
To learn more about what it’s like to work as a software engineer or developer at Aircall, take a look at our Tech Team Stories archive! The Aircall Hackathon was a splendid success, and I am in awe of our inspiring innovators. Want to join the team? See our latest job postings.
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Latest JAA Podcast - Robocalls and Restoring Trust to Telephony
Jon Arnold
OCTOBER 3, 2019
First , there is a Current Podcasts archive on my website, where you can access all of our podcasts, except for the most recent one. Secondly , the most recent one - from the September edition - can be accessed from the landing page of my website (and it will soon be added to the archive.
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What is the key to success in a call center?
ViiBE Blog
AUGUST 9, 2021
Develop knowledge management with ViiBE's archives. It has a ticket archiving system that integrates seamlessly with CRMs so that support tickets can be easily updated with documents, photos, videos, and comments from support interactions. Pick the right software. Conclusion.
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SCTC Annual Conference, Dallas - Quick Take and Pix
Jon Arnold
OCTOBER 26, 2022
In due time, I’ll have more pictures and video to share, and otherwise, I keep an archive of photos and video clips from earlier shows on my website - here and here. Also, missing in action was Joe Rubio, our regular bassist, who wasn’t able to make it this time.
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New Podcast - Driving Employee Engagement with Communications Technology
Jon Arnold
AUGUST 21, 2020
That’s the lead-in, and for the rest, I hope you give the podcast a listen - this link will take you to the podcast archive on my website, where you can access the August podcast as well our earlier episodes. As always, your thoughts and sharing are welcome.
Alternative to WeTransfer: how to share large media files in B2B environment:
ViiBE Blog
OCTOBER 28, 2022
ViiBE Call: its ticketing and archiving system ViiBE is a web-based application that requires no download and enables B2B companies from all over the world (ViiBE is deployed by companies located in more than 70 countries) to provide technical assistance and after-sales support across different industries from oil and gas to retail.
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How to Build a Cyber-Aware Organization
ConvergeOne
DECEMBER 21, 2021
This includes spotting any large unauthorized archive files (e.g., Using the ransomware program’s announcement try to determine if your data or login credentials have been copied, and if so, how much and what. Checking your logs and any data loss prevention (DLP) tools to look for signs of stolen data. zip, arc, etc.)
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4 ways to train customer service skills without awkward role playing
Toister Performance Solutions
JUNE 8, 2023
Here's an old video from the archive that shows what happens when people try to do more than one thing at once: What can you do instead? That's because a role play scenario requires participants to split their attention between two tasks. One is the skill they are trying to practice and the other is the character they are playing.
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