Fonolo

DECEMBER 6, 2018

Many of the upgrades we’ve made – from additional API functionality to enterprise security features – will allow our customers to more deeply integrate with our platform.”. Expanded API functionality, to support custom-built call-back applications. What’s Inside: Gamification in the Contact Center. Investing in Agents.

APIs 57

APIs Abandon rate Gamification Contact Center 57

OctopusTech

SEPTEMBER 29, 2022

For example – If the result in software shows a high call abandonment rate, the company can hire more representatives to reduce the long holding or waiting times. . It has a gamification approach where your team members can collect rewards after the completion of tasks so that they can work and grow with fun.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

MARCH 23, 2023

Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. Gamification – Reward agents based on performance via the platform to encourage and motivate them.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52