AWS Machine Learning

MAY 16, 2024

LotteON aims to be a platform that not only sells products, but also provides a personalized recommendation experience tailored to your preferred lifestyle. The main AWS services used are SageMaker, Amazon EMR , AWS CodeBuild , Amazon Simple Storage Service (Amazon S3), Amazon EventBridge , AWS Lambda , and Amazon API Gateway.

Personalization 98

Personalization APIs Scripts Technical Support 98

Help Scout

APRIL 27, 2021

.” – Drew Clark, Director of Client Services, Workwell Technologies Illustrated by Davida Fernandez, Global Head of Support for Campaign Monitor. Read Humanize Your Support With Data for more on the value of contextual data. Skill-based assignment. Move work to the right team.

Management 117

Management Self service Technical Support APIs 117

CustomerSuccessBox

NOVEMBER 2, 2021

They tailored the story and created a personalized experience for the client. Early inclusion also means the customer will be comfortable with their CSM rather than being blinded by a new person in the middle of the process. After the welcome call, the product adoption begins and implementation engineers get to work.

Sales 52

Sales Engineering Upselling Customer retention 52

AWS Machine Learning

MAY 7, 2024

Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.

Engineering 100

Engineering Technical Support Chatbots Best practices 100

aircall

MAY 11, 2018

Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. Here’s a little bit on how he uses Aircall, personally.

Technical Support 88

Technical Support Analytics APIs Engineering 88

JustCall

APRIL 5, 2023

Some of these include: AdaAgent Assist, Airkit Assist, Hub Auto, Reach, Balto, Calabrio, PCI Pan Digital Agent Assist, Pypestream, Verint, Zingtree, Talkdesk also offers API access for all plans. Offers 60+ out-of-the-box integrations for all plans. With JustCall, these integrations are available in-house. How has it done so?

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Cincom

MAY 3, 2024

Document automation software streamlines the process of creating personalized documents like quotes, invoices, contracts, letters, and reports. Advanced tools apply additional logic and personalization, such as inserting paragraphs or images conditionally based on customer data. What Is Document Automation?

Enterprise 40

Enterprise CRM APIs Customer retention 40