Avaya

AUGUST 1, 2017

The CRM Connector supports Avaya Call Center Elite and the Avaya Oceana™ Solution , and will soon have integration for Salesforce Multichannel API. The post Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX appeared first on Avaya Connected Blog.

CRM 58

CRM Multichannel APIs Healthcare 58

JivoChat

MAY 15, 2023

Highlighted features: More than 500 free templates Wix payments Automated sales tax Free SSL Certificate Currency converter Express Checkout Abandoned cart recovery Multichannel inventory management Built-in SEO tools Wix Owner app 2. The platform stops sales when the inventory reaches zero, avoiding selling out-of-stock items.

Analytics 75

Analytics Sales Marketing Management 75

JivoChat

MAY 10, 2023

Highlighted features: More than 500 free templates Wix payments Automated sales tax Free SSL Certificate Currency converter Express Checkout Abandoned cart recovery Multichannel inventory management Built-in SEO tools Wix Owner app 2. The platform stops sales when the inventory reaches zero, avoiding selling out-of-stock items.

Analytics 75

Analytics Sales Accountability Marketing 75

UJET

JANUARY 9, 2020

Are they using separate tools connected through loosely developed APIs? How would a platform focused on the agent and customer experience improve support with multichannel support? Support organizations should use a platform that is built for multichannel communications natively. Here are five reasons.

Multichannel 72

Multichannel Customer Experience Brand ambassadors CRM 72

UJET

JANUARY 9, 2020

Are they using separate tools connected through loosely developed APIs? How would a platform focused on the agent and customer experience improve support with multichannel support? Support organizations should use a platform that is built for multichannel communications natively. Here are five reasons.

Multichannel 63

Multichannel Customer Experience Brand ambassadors CRM 63

Balto

NOVEMBER 2, 2023

In this blog, we’ll uncover the value of modern contact center solutions for enterprises, how they seamlessly integrate into your ecosystem, and why you can’t afford to ignore them. Great contact centers also make use of every single piece of relevant data and care for the well-being and development of their agents.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

OctopusTech

JUNE 24, 2021

This tool is used for real-time chat, multichannel support, lead generation, online surveys, in-app support, BPO Services, and more. Instant integrations as well as APIs. More than 250 instant integrations and APIs. Multichannel support with email, social media, call, and of course live chat. AI suggestions.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

Nicereply

JANUARY 18, 2023

It offers a huge feature set including advanced ticket management, real-time ticket collaboration, automation and process management features, advanced customizations, analytics and reporting, AI-based chatbot, help center, mobile apps, API, as well as 24/5 support for all plans. Paid plans range from $9 – $25.25 per agent/ month.

Self service 52

Self service Analytics Enterprise APIs 52

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. API integration: Owing to the API, your reps can connect XCALLY with third-party apps such as: Salesforce SugarCRM Freshdesk Zendesk, etc. <H4>Feedback

voip 52

voip CRM Enterprise Call Center 52

JustCall

APRIL 5, 2023

This blog dives deep to pull out insights that help you choose. Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions. Businesses can use the easy-to-use OTP API system that enables developers to set up and implement 2FA functionalities for web and mobile apps.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

JivoChat

MAY 8, 2023

Having your own website gives you more freedom and flexibility since you can choose the layout, add your brand’s visual identity to every detail, create multiple sections, and beyond the selling section, have other sections like a blog, an about us page, a FAQ (frequently asked questions), and much more.

Analytics 75

Analytics Sales Marketing B2B 75

Comm100

FEBRUARY 7, 2018

Checking Multichannel Capabilities. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the vendor have an existing and growing API system to best integrate with other technologies? Checking Multichannel Capabilities.

CRM 41

CRM Multichannel Marketing Accountability 41

JivoChat

MAY 3, 2023

For example by having a blog on your website where you will publish high-quality articles, making a profile of your brand on Instagram, and publishing regularly on the feed and stories. You even have the option to add the buy button on other websites and blogs, which weren’t created by Shoplazza, so you can sell in more places.

Analytics 75

Analytics B2B Sales Marketing 75

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Here are the experts: @Jon Arnold , an independent research analyst with a great blog. Possibly the most important and exciting thing about the open APIs is that all integrations are typically certified and maintained by both vendors.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

aircall

JANUARY 13, 2021

Multichannel communication capability and the ability to track communications on every channel. Another type of technology that you should be familiar with is open API technology. The post How to Scale Your Business with CCaaS appeared first on Aircall Blog. Lower costs for IT support.

Call Center 62

Call Center voip Contact Center call center software 62

Avaya

APRIL 3, 2017

In this next-generation communications environment, a series of unique interaction touch points are created to form a dynamic, inimitable customer journey , as Avaya’s Bernard Gutnick discusses in his blog “ Customer Journey Maps Help Strengthen Relationships. It transcends the limitations of time and space. Contact us.

Contact Center 57

Contact Center Journey mapping Finance APIs 57

JustCall

JANUARY 29, 2024

Guessing you have skimmed over quite a few (read many) blogs pitching JustCall against Convoso, let’s put a full stop to your search with this ultimate JustCall vs Convoso comparison right here. JustCall is your restaurant with 100+ integrations for any CRM , webhook, or API – while Convoso serves up a mere 14 options.

Sales 52

Sales Abandon rate APIs CRM 52