Remove APIs Remove Blog Remove Brand ambassadors Remove Multichannel
article thumbnail

5 Reasons Agents Benefit from a Customer Experience Focused Platform

UJET

Are they using separate tools connected through loosely developed APIs? How would a platform focused on the agent and customer experience improve support with multichannel support? Support organizations should use a platform that is built for multichannel communications natively. Agents are Brand Ambassadors.

article thumbnail

5 Reasons to Agents Benefit from a Customer Experience Focused Platform

UJET

Are they using separate tools connected through loosely developed APIs? How would a platform focused on the agent and customer experience improve support with multichannel support? Support organizations should use a platform that is built for multichannel communications natively. Agents are Brand Ambassadors.