APIs Blog Call Center Virtual Agent 
Expivia
FEBRUARY 15, 2024
Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.
SmartAction
NOVEMBER 1, 2023
When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Our virtual agents can solve 80% to 90% of customer problems.
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SmartAction
FEBRUARY 20, 2024
Enhanced by AI, virtual agents can now offer warm receptions and open dialogue to customers. By using API’s and generative AI technologies, financial institutions can verify customer identities quickly and securely. Authentication: A Blend of Security and Convenience In the financial world, security is crucial.
SmartAction
OCTOBER 26, 2023
Symptoms Triage – Diverts COVID-19 and sickness related calls to SMS and chat channels, where symptoms can be assessed to determine whether escalation is necessary, including a callback from a physician or a scheduled appointment. EHR platforms have also opened up APIs for AI to capture new patients not already in the system.
AWS Machine Learning
AUGUST 30, 2023
To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.
SmartAction
MARCH 1, 2022
Intelligent virtual agents are software that includes artificial intelligence (AI) and machine learning (ML) with natural language processing (NLP). They handle interactions for call centers, doctor’s offices, automotive dealerships, hotels, retail, service providers, and more. Scalability is simple. The Takeaway.
SmartAction
MAY 6, 2019
This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. That shift is being driven by advances in conversational AI, which uses advanced speech recognition and natural language processing to automate more calls, chats, and texts than ever before.
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