JustCall

APRIL 3, 2023

Despite the growth of several modern tools to make this process more efficient, cold calling remains integral to any enterprise sales strategy. This power dialer and sales acceleration platform is ideal for B2B and B2C teams to engage with their contacts and improves the agent’s efficiency.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

JivoChat

APRIL 28, 2022

APIs (Application Programming Interfaces) are used to publish content, product, and banners, for example. It’s also a more affordable option because it doesn’t require your enterprise to hire developers or designers, for instance. When accessing its Website, you are going to find two options: Enterprise and Essentials.

SaaS 75

SaaS Enterprise B2C Engineering 75

Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Process mining provides analysts and managers with an easy way to analyze event logs within enterprise transaction systems.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Lumoa

MARCH 12, 2023

If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. CX platforms—especially those targeted at enterprise organizations—can be expensive to implement and maintain, especially for small businesses with limited budgets. High costs. It is the safe choice.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

iCiDIGITAL

NOVEMBER 12, 2018

comes with exciting new functions and features—most of which will benefit B2C merchants. The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. Apollo for efficient API interactions. Gone are the “old school ways” of REST API, as Albin describes it.

APIs 40

APIs B2C Engineering CRM 40

JivoChat

AUGUST 23, 2021

Shopify can also be customized via APIs and add-on apps for retailers who want to build a store from scratch or integrate more complex features into their storefront. There are many ecommerce platforms on the market today, ranging from free, open-source solutions to robust, enterprise-level platforms. BigCommerce. 2: WooCommerce.

Enterprise 52

Enterprise Sales B2B B2C 52

RichCall

SEPTEMBER 13, 2017

Sheila McGee-Smith , an enterprise communications industry analyst. Dave Michaels , founder of TalkingPointz, covering enterprise communications and IoT. These are the two most significant emerging modalities in enterprise communications. @Kate Leggett , VP and Principal Analyst at Forrester. Dave Michaels. Teresa Cottam.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64