Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Process mining provides analysts and managers with an easy way to analyze event logs within enterprise transaction systems.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. High costs. Dependence on third-party providers. Evaluate features.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

JustCall

APRIL 3, 2023

Despite the growth of several modern tools to make this process more efficient, cold calling remains integral to any enterprise sales strategy. This power dialer and sales acceleration platform is ideal for B2B and B2C teams to engage with their contacts and improves the agent’s efficiency.

Interactive Voice Response 52

Interactive Voice Response CRM B2B B2C 52

JivoChat

APRIL 28, 2022

APIs (Application Programming Interfaces) are used to publish content, product, and banners, for example. It’s also a more affordable option because it doesn’t require your enterprise to hire developers or designers, for instance. When accessing its Website, you are going to find two options: Enterprise and Essentials.

SaaS 75

SaaS Enterprise B2C Engineering 75

RichCall

SEPTEMBER 13, 2017

Sheila McGee-Smith , an enterprise communications industry analyst. Dave Michaels , founder of TalkingPointz, covering enterprise communications and IoT. These are the two most significant emerging modalities in enterprise communications. @Kate Leggett , VP and Principal Analyst at Forrester. Dave Michaels. Teresa Cottam.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

JivoChat

JULY 5, 2021

In this post, we’ve included a list of 30 tools that will help improve your e-commerce business across the major growth categories: marketing, sales, support, conversion optimizations, operations, and testing/analytics. What about retail or enterprise? Customized enterprise plans are available, too. Key Features.

Advertising 52

Advertising Analytics Sales Enterprise 52

OctopusTech

DECEMBER 7, 2022

There are 4 main BigCommerce plans i.e. Standard, Plus, Pro, and Enterprise. Professional reports and analytics. Advanced analytics with Google BigQuery integration. Enterprise Plan. The enterprise plan is negotiable and here you can discuss your needs with the sales representative of BigCommerce. 100+ currencies.

Enterprise 12

Enterprise Sales Analytics B2C 12