Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. Those who did master the skills I’ve outlined above went on to not just be effective consultants within their business, many are now leaders themselves.

CRM 100

CRM Analytics Consulting Consulting 100

Customer Interactions

NOVEMBER 6, 2014

Analytics - video, voice, biometrics - have matured over the years, from the Sci-Fi phase where everyone''s expectations were unrealistic, to more practical, and now it seems, back to the future again. As public safety and security operations prepare for an onslaught of Big Data, analytics are taking center stage.

Analytics 29

Analytics Government Big data Education 29

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. The big one. HDI 2018 – Conference and Expo April 10 – 13, Las Vegas, NV. This is it.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Natalie Petouhof

MAY 11, 2016

They believe most great innovations don’t come from consultants—they come from entrepreneurs and entrepreneurial organizations. Entrepreneurs are driven by a powerful force that counter-balances their challenger mentality. Namely, they have skin in the game.

Consulting 40

Consulting Consulting Enterprise Customer Experience 40

AWS Machine Learning

JULY 24, 2023

They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools. He is also a reviewer for AI conferences such as ICCV and AAAI. He is responsible for AWS architecture consulting and design. He is also passionate about building AI and analytic solutions.

APIs 66

APIs Engineering Construction Benchmark 66

Verint

JUNE 6, 2017

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

AWS Machine Learning

FEBRUARY 29, 2024

This data is information rich but can be vastly heterogenous. Proper handling of specialized terminology and concepts in different formats is essential to detect insights and ensure analytical integrity. She speaks in internal and external conferences such re:Invent, Women in Manufacturing West, YouTube webinars and GHC 23.

APIs 112

APIs Healthcare Scripts Enterprise 112